FAQs

General

Didn't find what your were looking for or have more questions? We offer custom wheel/tyre options or sizes, and have a team of people to answer your questions Monday to Friday during business hours. Please call 1300 699 699

Where are you located - We have stores in ACT, NSW, VIC and QLD please see all locations click HERE for locations

Can I see the wheels before buying - Yes, you can see them in one of our stores in ACT, NSW, VIC and QLD click HERE for locations

How can I place an order - You can place and order online, over the phone or in person at one of our, which ever makes you comfortable!

Shipping

Is shipping really FREE? - Yes, we offer FREE shipping on all tyres, wheels and Wheel and Tyre Packages with 100% FITMENT GUARANTEE. Ozzy Tyres offers free shipping Australia wide which includes order tracking (you will be sent the details when your order is dispatched). Ozzy Tyres also offers express dispatch and shipping insurance for $99 which you can select on checkout

How long will it take for my order to arrive - Orders are usually dispatched within two days or order and payment and take 3-5 days to ship

Do you deliver to PO boxes - Sorry, we need a physical address for delivery

Can I track my order - You will be sent an email when your order has been shipped with a tracking number and link to view the delivery status

Can I pickup my order - You can pickup your order in one of our stores in ACT, NSW, VIC and QLD, click HERE to see store locations

Do I need to be home for delivery - The freight company will give you a call beforehand to let you know when the order is being delivered, if you aren't home you can pickup for the nearest pickup location

Fitting and Fitment

What is the Fitment Guarantee? - Ozzy Tyres guarantees the wheels sent out will fit your vehicle. All order are checked by our skilled techicians to make sure they will fit your vehicle. If the don't fit you can send them back and we will send out another set that fit

What tyres fit my vehicle? - You can find the the tyre size which fits your vehicle on the sidewall of the tyre.

Will this wheel fit my vehicle? - For all wheel and tyre packages we will fit the recommended tyre size for the vehicle. All orders are checked by our skilled technicians so your order is guaranteed to fit with our 100% fitment gurarantee. You can give us a call if you have more questions

What do I do if my wheel doesn’t fit? - IF IT DOESN’T FIT… SEND IT BACK.
At Ozzy Tyres you can buy custom wheels and high-performance tyres without worrying about fitment. Our policy is very straightforward: if your wheel or tyre does not fit, just email us some pictures of the issue and we will process an exchange for a proper fitting set of wheels or tyres. Not only will we change your set of wheels or tyres, Ozzy Tyres will also pay for all shipping charges to and from our facilities.

Can you fit the wheels for me - Yes, you can go to one of our stores to get them fitted for FREE click HERE to see store locations
Included is the following:

  • Stripping the tyre
  • Fitting the new tyre
  • New valve
  • Scrap removal of old tyre.

Our techs have over 20 years’ experience with aftermarket wheels and tyres. Our fitment guide is top notch and ensures a 100% proper fitment for your vehicle. Please proceed to shopping, checkout, choose your local store and we will book you in ASAP.

Will they fit over my break calipers - Wheels you see are suited to your vehicle make & model and designed to fit over break calipers

What offset are the wheels - The wheel offset is matched to your vehicle make & model if you have additional questions on this or need a custom offset give us a call on 1300 699 699

Payment Methods

What payment methods do you offer - You can checkout with Credit Card (eWay), PayPal or ZipMoney

Do you offer interest FREE finance? - Yes, you can checkout with ZipMoney for 16 months interest FREE finance

What is Zipmoney and how can I apply? - We are partners with ZipMoney who offer 16 months interest FREE finance. Just choose ZipMoney on the checkout and they will take you to an online application. It takes about three minutes to apply and its that easy! You can get your wheels today and pay later

Products

Are all your products brand new? - Yes, we can guarantee that all our products are BRAND NEW.

How do I install my new wheels? - Before anything, ensure that you have the right sort of bolts - Bolts and studs have various diameters, threads and settings. Not to worry, Ozzy Tyres will provide you with the correct installation kit. Also make sure you have the 4 plastic spigot rings which help the interface between the wheel and the hub.
Next, jack your car up. Do this in a secure way and be sure to use axle stands, chock wheels still in contact with the ground and apply the parking brake. Offer a wheel up to the car and check that the bolt holes line up, that the wheel locates on the hub properly and that there is wheel arch, suspension strut and brake calliper clearance. If you have upgraded your brakes be SURE to seek advice and measure everything thoroughly before you order.
The wheel bolts must be tightened to the manufacturer's precise torque. Be sure to re-torque after 100 miles or so as they will compress slightly. Tighten them gradually until they're 3/4 tight then lower the car and complete the process.

How do I care for my new wheels? - We offer specialty wheel cleaners made specifically for your new wheels, all designed to help make the job of cleaning your new wheels easier.
Before you fit your wheels, give them several coats of good quality car polish back and front. This will help prevent the road salt, brake dust and dirt keying to the surface on first use. Be sure to treat the surface of your alloys as well, if not better, than you would your paintwork. Remember, you have spent a small fortune of your wheels and they're going to be subject to the harshest conditions of your car!
Frequent washing with mild soapy water will be sufficient to keep your wheels clean, but remember to hose all the loose abrasives off first. Do not use abrasive cleansers, electric buffers or wire wool pads on your wheels. Where it is possible let your wheels cool before cleaning them and keep away from car-wash wheel-cleaners at all times.

What other free services do you offer? - Ozzy Tyres offers free mounting and balancing on all Wheel and Tyre packages ONLY. Since we mount and balance the wheels and tyres ourselves, your package is guaranteed to arrive ready to put on your car problem free. Every custom Wheel and Tyre combo the Ozzy Tyres team sells is high-speed balanced on our new state-of-the-art mounting and balancing equipment. Our team makes it a priority to inspect every wheel and tyre to ensure it meets our strict quality control standards and are totally free of any cosmetic deficiencies.
With every wheel and tyre combo the Ozzy Tyres team includes a free installation kit. This installation kit replaces your factory lugs with the proper hardware to perfectly fit your new wheel and tyre combo. The free installation kit includes: chrome valve stems, chrome lug nuts or bolts, and centring rings when necessary.

What is offset? (Ozzy Tyres Tech's will make sure you get the right offset) - Offset is normally stamped or engraved into the wheel and is measured in millimetres of ET: ET is the short form of the German word Einpresstiefe which translates as insertion depth. Offset is the distance between the hub mounting face at the back of the wheel and the wheel's centre line.
Negative Offset wheels have their mounting face toward the rear of the wheel - powerful rear-wheel drive cars often have wheels with negative offset. Zero Offset wheels have their mounting face even with the centreline of the wheel and are by definition ET0. Positive Offset wheels have their mounting face toward the front face of the wheel. Front wheel drive vehicles usually have positive ET wheels. Eighties & Nineties Volkswagen wheels are generally ET38.

What is PCD? - PCD stands for ‘Pitch Circle Diameter’ and is the diameter of a circle drawn through the centre of your wheel's bolt holes. PCD is measured in millimetres and also indicates the number of studs or bolts on the wheel. Volkswagen Alloy Wheels are usually either 4x100: i.e. 4 bolt holes drilled through the centre of an imaginary 100mm circle, or 5x100: for VR6s, GTIS and MK4s.

What is Centre Bore? - The Centre Bore of an alloy wheel is the size of the hole at the back of the wheel which the hub fits in to. To help the wheels sit properly, this hole needs to be an exact match to the size of the hub.
Most modern wheels are ‘hub-centric’. This means that the hub which protrudes from your car matched with the equivalent sized hole at the back of your wheel, is load bearing. This ensures the studs or bolts are holding the wheel onto the hub.
If you have ‘lug-centric wheels’, the state of your studs or bolts is obviously more important - be sure to replace these from time to time and always 3/4 tighten the wheels off the car to make sure they're cantered.

What is Plus-Sizing and Up-Stepping? - Plus-Sizing or Up-Stepping are two terms given to the practice of raising the diameter of your wheels whilst at the same time reducing the profile of your tyres to keep the overall rolling radius the same.
Benefits - Plus-Sizing will develop the handling of your car! Each step will decrease the proportion of flexible tyre sidewall to rigid alloy. This will improve response, will help keep the tyre tread square to the road and will improve your car's response. If done correctly speed and odometer will retain its accuracy.
Disadvantages - Often, tyre inches are lighter than wheel inches. Plus-sizing can make your overall wheel/tyre package heavier. Reducing the profile of your tyres will also decrease your car's damping deflection under compression. Other disadvantages can include the need for more expensive tyres and brakes looking undersized.

What are Terms & Conditions of the FREE SONY SPEAKER Promotion? 

1. The promotion has undefined timeline and will end at the discretion of Ozzy Tyres.

2. There are no minumum value of an order to qualify for the promotion.